At Lock & Leave, we value our employees as much as we do our customers. In addition to providing safe and convenient storage options—we pride ourselves in hiring knowledgeable, friendly staff to assist our customers. Our enjoyable work environment supports employee development, recognition, and a consistent dedication to customer service.
We strive to create a professional yet fun work environment by establishing close working relationships with each of our employees. At Lock & Leave, our staff is more than just a number. Each and every one of our team members are considered a member of our extended family.
Today’s employee spotlight features Lou Tobias. We decided to ask her a few questions about her experience with Lock & Leave thus far.
1. What is your role/job title at Lock & Leave? Briefly describe how your role helps customers?
As the Property Manager of Lock & Leave, I am responsible for ensuring facility operations are carried out in a timely and efficient manner. I aim to assist as many customers as possible with a multitude of different needs.
2. How long have you been with the company?
I’ve been a proud member of Lock & Leave for 8 months now and I’m excited about the potential future opportunities that await me throughout my career.
3. What do you enjoy most about working at Lock & Leave?
At Lock & Leave we proudly work as a team committed towards achieving our goals and milestones. With the support of my management team, I feel confident that we will always go above and beyond expectations to help serve the needs of our customers. I strive to continually make sure everyone is treated with the utmost respect to the best of my ability.
4. Please share a positive experience you’ve had with a customer.
Recently, a customer was searching for a storage company to meet their specific needs. Although they had asked about an alternative company—I politely provided reasons as to why Lock & Leave may provide better solutions. They asked why and I indicated that our staff provides the highest level of service to meet and exceed their expectations. I quickly handed them my personal business card and gave them some additional information about our facility. A few short minutes later they decided to rent a storage as they appreciated my respect, honesty, and trustworthiness.
5. What do you enjoy doing when you’re not working? Any hobbies or pastimes?
I enjoy spending quality time with my family and friends. Prior to Covid, I regularly enjoyed going to movies, sporting events, amusement parks, concerts, and fine dining. During Covid, I’ve spent more time dedicated to reading new books and watching crime series and documentaries.
6. If you could describe yourself in 3 words, what would they be?
I consider myself to be a respectful, loyal, and kind person that treats each and every customer with the highest level of respect and care. I would never recommend a service or product to anyone unless I’d use it myself.
7. What have you learned about working at Lock & Leave?
The company cares about their employees and customers equally. Using a well-balanced approach to service and quality—they believe that treating employees right will in turn help to improve customer satisfaction.
8. Please provide any additional information you would like to share.
I would just like to say that I’m very happy to be a part of the Lock & Leave family. I represent the company in a friendly and professional manner 100% of the time. My favorite saying is “a smile doesn’t cost a thing, but it can make a big difference in someone’s day.”
At Lock & Leave, we believe that each and every employee should be treated as a member of our extended family. We respect and care for one another as much as we do our customers.