Lock & Leave believes having outstanding employees is the first step in creating a positive experience for our customers. Our friendly and knowledgeable staff serves every customer with excellent service and quality support.
Each employee that joins our team is treated with the utmost respect and loyalty. At Lock & Leave, we provide employees with the tools and resources to foster communication and professional development in a positive workplace.
Today our employee spotlight is highlighting one outstanding team member by the name of James Cordero. We asked James about his experience with Lock & Leave so far and what he sees for the future.
1. What is your role/job title at Lock & Leave? Briefly describe how your role helps customers?
As an on-site manager for Lock & Leave, part of my role is to ensure all storage units are properly cleaned and well-maintained. I also spend time helping customers with any storage needs they may have.
2. How long have you been with the company?
I have been a part of the Lock & Leave family for approximately 2 years, but have been in the storage industry for over 12 years. I look forward to growing my career here at Lock & Leave and am excited to see what opportunities may present themselves in the years to come.
3. What do you enjoy most about working at Lock & Leave?
The best part about working at Lock & Leave is the customer-centric experience we strive to create. The constant communication between the corporate office and on-site staff ensures that all team members are provided with the tools and resources needed to perform our job duties at the highest level.
4. Please share a positive experience you’ve had with a customer.
One recent event involved an out-of-state customer seeking storage solutions. After answering her questions, I was able to help her find the appropriate storage unit along with assisting her in renting a moving truck. The storage unit was the perfect size for all of her belongings, leaving her feeling extremely satisfied with her experience at Lock & Leave. As a result, she wrote a 5-star customer review online.
5. What do you enjoy doing when you’re not working? Any hobbies or pastimes?
I prioritize spending time with my children and doing various activities such as taking them to local parks, seeing movies, and going to amusement parks. I’m a firm believer that spending quality time with family and friends is the true source of happiness in life.
6. If you could describe yourself in 3 words, what would they be?
I believe that I’m a reliable, motivated, and insightful person that consistently treats every person with loyalty and care. If I can create a positive experience in one’s life—I’ll go above and beyond the call of duty to do so.
7. What have you learned about working at Lock & Leave?
Lock & Leave Storage stands by their integral values and morals. Whether it be a customer or a valued member of our team—they pride themselves on treating all people with the utmost respect and care.
It is simply an honor to be a valued member of the Lock & Leave Storage family. I strive to provide each and every person with a top-notch customer service experience. We make renting storage units quick, easy, and efficient—leaving our customers feeling happily satisfied.
Lock & Leave treats each of our employees as members of our own family. We acknowledge each team member’s contributions while instilling values of respect, care, and dignity.